Refund Policy – iiptv

💰 Refund Policy

Our Refund Policy

We are confident in the quality of our service. We offer a clear, fair, and transparent refund policy to ensure every iiptv subscriber has complete peace of mind.

⏱️ 48-Hour Refund Window

🆓 Free Trial Available

✅ Fast Processing

🔒 Secure Payments

At iiptv, customer satisfaction is our highest priority. We stand behind the quality of our streaming service. This Refund Policy outlines the conditions under which a refund may be granted, the steps to request one, and the timeline you can expect for processing. We strongly recommend requesting a free trial before purchasing to ensure compatibility with your device and internet connection.

Overview

iiptv offers a 48-hour money-back guarantee from the time of subscription activation. This means if you are not satisfied with the service within the first 48 hours, you can request a full refund with no questions asked.

Beyond 48 hours, refunds are evaluated on a case-by-case basis and are only considered in exceptional circumstances — such as a verified, unresolved technical failure on our end lasting more than 72 hours.

💡 Best advice: Take advantage of our free trial before subscribing. This allows you to verify that our service works perfectly on your device and internet connection before any payment is made.

Refund Eligibility

A refund may be granted when all of the following conditions are met:

✅ Eligible for Refund

Request submitted within 48 hours of subscription activation
Service has a major technical issue unresolvable within 72 hours
Duplicate or accidental double payment processed
You were billed incorrectly or for the wrong plan
Service never activated after successful payment
Account in good standing with no Terms violations

❌ Not Eligible for Refund

More than 48 hours have passed since activation
Buffering caused by your internet connection or ISP
Device incompatibility (test with free trial first)
Change of mind after using the service
Account suspended for violating our Terms
Partial refund for unused subscription days

ℹ️ Tip: If you are experiencing buffering or stream quality issues, please contact our 24/7 support team first. In most cases, our technical team can resolve the issue within minutes without the need for a refund.

Non-Refundable Cases

The following situations are explicitly not eligible for a refund under any circumstances:

Refund requests submitted more than 48 hours after the subscription was activated
Buffering, freezing, or quality issues that are caused by a slow or unstable internet connection (minimum 25 Mbps recommended for 4K)
Incompatibility with a specific third-party IPTV app or device (we offer free trials — please test before purchasing)
Subscription renewals — only initial purchases are covered by the 48-hour guarantee
Accounts that have been suspended or terminated due to violations of our Terms of Service
Partial refunds for any remaining unused days of a subscription period
Promotional, discounted, or free upgrade subscriptions
Refund requests made via chargeback or payment dispute before contacting our support team first

⚠️ Important: If you initiate a chargeback with your bank or payment provider before contacting us, your account will be immediately suspended and you will be permanently banned from subscribing to iiptv in the future.

How to Request a Refund

To request a refund, follow these steps. Make sure you have the required information ready before submitting to ensure the fastest possible processing:

Check eligibility: Confirm you are within the 48-hour refund window from the time your subscription was activated.
Gather your details: Have your order/transaction ID, registered email address, and iiptv username ready.
Describe the issue: Prepare a clear explanation of the issue you experienced and your reason for requesting a refund.
Submit your request: Use the refund request form below, or send an email to refund@iiptv.com with subject line "Refund Request".
Wait for review: Our team will review your request within 24–48 hours and contact you by email with the outcome.
Receive your refund: Approved refunds are processed back to your original payment method within 3–7 business days.

✅ Fastest route: Use the online form below or email refund@iiptv.com. Include your transaction ID and username to speed up the review process.

Submit a Refund Request

Complete all fields in the form below. Incomplete requests will be returned and may delay your refund. You can also email us directly at refund@iiptv.com.

💰 Refund Request Form

All fields marked with * are required. You will receive a confirmation email upon submission.

Full Name *

Email Address *

iiptv Username *

Transaction / Order ID *

Purchase Date *

Subscription Plan *

Payment Method *

Reason for Refund *

Describe the Issue *

Steps Already Taken to Resolve

I confirm this request is being submitted within 48 hours of my subscription activation.

I confirm all information provided above is accurate and truthful.

I understand that submitting a false or fraudulent refund request may result in permanent account suspension.

Refund Process

Once your refund request is submitted, here is exactly what happens:

Step 1 — Request Received

You receive an automatic confirmation email acknowledging your submission with a reference number.

Immediate

Step 2 — Review & Verification

Our support team reviews your request, verifies eligibility, checks the 48-hour window, and assesses the reported issue.

Within 24–48 hours

Step 3 — Decision Notification

You receive an email with the outcome — approved or declined — including a clear explanation.

Within 48 hours

Step 4 — Refund Processed

If approved, the refund is initiated to your original payment method and your iiptv account is deactivated.

Within 1–3 business days

Step 5 — Funds Received

The refund reflects in your bank account or payment wallet. Time varies by provider.

3–7 business days

Refund Processing Time

Once a refund is approved, the time for funds to appear in your account depends on your payment method:

Credit / Debit Card — 3 to 7 business days (varies by bank)
PayPal — 1 to 3 business days (usually within 24 hours)
Bitcoin (BTC) — 1 to 3 business days at current market rate
Ethereum (ETH) / Other Crypto — 1 to 3 business days at current market rate
Other payment methods — up to 10 business days

ℹ️ Note: Cryptocurrency refunds are processed at the exchange rate at the time of the original transaction. iiptv is not responsible for any exchange rate fluctuations between the time of purchase and the time of refund.

Free Trial — Test Before You Buy

iiptv offers a free trial to all prospective subscribers before any payment is required. We strongly recommend using the free trial to:

Verify that our service works correctly on your specific device
Test stream quality and speed on your internet connection
Browse the channel library and confirm your favourite channels are available
Test VOD content and the Electronic Programme Guide (EPG)
Ensure compatibility with your preferred IPTV player app

🆓 Request your free trial: Contact our support team via live chat, Telegram (@iiptv_support), or email support@iiptv.com with the subject "Free Trial Request". Trial credentials will be sent within 60 seconds.

The free trial is limited in duration and connection count. It is intended solely for testing purposes. Using multiple trial accounts or abusing the trial system may result in being blocked from trial access.

Chargebacks & Payment Disputes

We strongly urge all subscribers to contact our support team first before initiating any chargeback or payment dispute with their bank or payment provider. In almost all cases, our team can resolve issues quickly and fairly.

If a chargeback is initiated without prior contact with our support team:

Your iiptv account will be immediately and permanently suspended
You will be permanently banned from creating any future iiptv accounts
iiptv reserves the right to dispute the chargeback and provide all relevant transaction evidence to the payment provider
You may be held liable for any chargeback fees incurred by iiptv as a result of a fraudulent dispute

⚠️ Please contact us first. Our support team is available 24/7 and resolves most issues within minutes. Email support@iiptv.com or message us on Telegram @iiptv_support before filing any dispute.

Contact Us for Refund Support

If you have any questions about this refund policy or need help with a refund request, our support team is available 24/7 through any of the channels below:

Refund & Billing Support

💰

Refund Email

refund@iiptv.com

📧

General Support

support@iiptv.com

📱

@iiptv_support

💬

Live Chat

Available 24/7 on our website

⏱️

Response Time

All refund requests reviewed within 24–48 hours